Amazing Nursing and Midwifery Care Project Update September 2020
The Amazing Nursing and Midwifery Care project is our promise to our profession and our patients that we are committed to no patient harm and delivering what matters most.
The program looks at how we as nurses and midwives can better work together with clinical and support teams to improve our patient’s healthcare journey.
The following five program components make up the Amazing Nursing and Midwifery Care project:
- Team Nursing – Care is delivered by a team of nurses with a variety of skills and knowledge who work together under the leadership of an appropriately skilled nurse or midwife to meet the needs of their patients.
- Bedside Handover – Bedside Handover increases opportunity for patient engagement by ensuring handover is conducted at the bedside and involves the patient.
- Safety Shift Huddle – A process conducted at the start of each shift where the oncoming nursing and midwifery team and the outgoing shift coordinator meet prior to bedside handover to review key safety risks and patients of concern on the ward.
- No Pass Call Zone – A means of ensuring that a patient’s request for assistance is answered in the shortest timeframe and that no staff member passes a patient who is asking for help
- Care Rounding – a member of the team visits the patient
Four of the five strategies have been established at Royal Perth Bentley Group. Care Rounding is currently in phase 1 of implementation, commencing in a stage approach in November 2020 at Royal Perth Hospital.
Since the commencement of the Amazing Nursing and Midwifery Care project the Patient Experience has demonstrated an increasing trend in the Net Promoter Score and placing RPBG in the ‘excellent’ category.
A recent re-evaluation of staff perspective of Team Nursing has demonstrated a shift in perspective. Prior to the implementation of Team Nursing 89% of nurses preferred the patient allocation model of care. Recent findings reveal 66% of nurses are satisfied with the Team Nursing model of care. Ongoing change management strategies are being implemented to support staff to embrace and embed the Team Nursing model of care.
The evaluation process for all strategies is ongoing with staff feedback demonstrating some inconsistencies across clinical areas. Ongoing support is required to embed all strategies across the organisation to support a strong, safe and efficient culture.